Frequently Asked Questions:
Q; What is the burn time on Pearl Street Lights candles?
A: While times may vary slightly, our small candles burn between 20-30 hours, our medium candles burn between 50-60 hours and our large candles will burn up to 90 hours of burn time.
Q: What types of oils do you use?
A: We use a blend of fragrance oils specifically designed to add fragrance to your home. The reason why we do not use essential oils is that essential oils burn off immediately when the candle is burning and do not fragrance a room. (That is why some candles smell really good in the container, but when you burn them, you can't smell them.) We are committed to making candles that fragrance your space, so we are constantly looking for and developing fragrance blends to fit your needs.
Q: Why is my candle's flame going out after just a few seconds?
A: Our wick is made from a cotton core and a wooden tube around it. The cotton core keeps the flame stable while the wooden tube around it crackles like a fireplace. Make sure that you are holding the flame to the cotton core for 5-10 seconds longer than usual to ensure that the candle stays lit.
Q: The flame seems too high and is smoking. What should I do?
A: Check the height of the wick. You may need to trim the wick to 1/4 inch in order for the candle to perform at its optimum level. The recommended height of your candle's flame is 1 inch, so if you notice your candle's flame is higher than that, trim your wick with scissors or a wick trimmer
to 1/4 inch to minimize smoke and soot buildup and keep your candle away from any drafty areas. If there is soot buildup on the glass, it can be wiped clean with a damp cloth once the candle is extinguished and completely cool.
Q: The flame seems too low and is having trouble staying lit. What should I do?
A: Please, do NOT trim your wick if it is less than 1/4" in height. If your wick is too short, it will lead to a shorter flame that will not melt the wax around it to the edge of the glass. If your wick is too short, simply use a spoon and gently scrape the wax around the wick until it is level all the way to the edge of the glass, revealing 1/4 inch of the wick and then re-light. Burn the candle until the entire top is melted before extinguishing again.
Q: There is wax around the side of my candle and it seems to be melting down the center. Is there anything I can do to fix this?
A: Each time you light your candle, burn it for a few hours until the entire top is melted to ensure that the candle burns cleanly down the sides of the glass instead of tunneling down the center. If the candle is tunneling, you may gently scrape the sides of the glass with a spoon to make sure the wax is completely level before burning again. Burn the candle until the entire top is melted before extinguishing.
These should clear up any trouble in keeping the candle lit. If you are still having trouble, feel free to contact us HERE
Q: Do you do special orders?
A: We absolutely do! Contact firstname.lastname@example.org for more information